Refund policy
RETURN AND REFUND POLICY
Return Window Returns must be initiated within 3-5 days of delivery for custom and personalized items.
Return Conditions To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all materials included
- Accompanied by proof of purchase
Accepted Returns We accept returns only for:
- Defective items
- Items damaged during shipping
- Items that do not match the product description
Custom and Personalized Items Custom and personalized wall clocks are made specifically for each customer and are generally non-returnable unless the item is defective or there is a quality issue with our workmanship.
Exchange Process
- Defective items will be exchanged for a new item at no cost to the customer
- Processing time for exchanges: 5-10 business days after we receive the returned item
- We will provide a prepaid return label for defective items
Return Shipping
- Customer is responsible for return shipping costs unless the item is defective
- For defective items, 1133Company will provide a prepaid return shipping label
- We recommend using a trackable shipping service for returns
Quality Guarantee We stand behind the quality of our custom glow-in-the-dark wall clocks. If you receive an item with a quality issue, we will exchange it for a new item.
Contact Information For return requests, please contact us at 1133freemason@gmail.com with your order number and reason for return.